Maintenance & support
Shipping isn't the end
Our software maintenance and support services keep your product running, improving, and not randomly crashing at 2 AM.
You had a problem. Now you don't.
Before
Software decays while you are not looking. Dependencies go unsupported, certificates expire, an OS update breaks a screen that worked for two years, and the person who understood the deploy has moved on.
After
We take that on. Monitoring that tells us before your users do, patching on a schedule rather than in a panic, and a defined response time when something does go wrong at 2 AM.
What's covered
Monitoring and alerting
Uptime, errors, and performance watched continuously, with alerts routed to a person rather than into a dashboard nobody has open.
- Uptime and synthetic checks
- Error tracking
- Performance budgets
Incident response
A defined response time, a named escalation path, and a written post-incident note explaining what happened and what stops it recurring.
Dependency and security patching
Libraries, frameworks, and base images kept current on a schedule, so an urgent CVE is a routine update rather than an emergency.
OS and platform upgrades
iOS and Android releases handled before they break your app, including the store policy changes that arrive with them.
Bug fixes and small improvements
The steady stream of small things that never justify a project but quietly decide whether the product feels maintained.
Cost and capacity review
Cloud spend and capacity reviewed regularly, because the bill grows on its own and nobody is assigned to notice.
How it works
- 01
Take over properly
We learn the system, document what was undocumented, and fix whatever is already on fire before agreeing to a steady state.
- 02
Instrument it
Monitoring, alerting, and error tracking in place first — you cannot support what you cannot see.
- 03
Agree the cover
Hours, response times, escalation, and what counts as an incident. Written down, so nobody is negotiating during an outage.
- 04
Run and report
Patching on schedule, fixes as they arrive, and a monthly report of what happened, what changed, and what it cost.
- 05
Review and adjust
Cover level revisited as usage changes, in both directions. Paying for cover you do not need is as wrong as not having enough.
Client Testimonials
Verified reviews from our clients on Clutch.
Within 60 days of launch, the app ranked #9 on all categories combined and #1 in the Business category in the App Store with over 250,000 installs. Developers at Blink22 were highly-proficient, handling all difficult integrations with grace and friendliness.
Blink22 has helped to improve development capabilities. They hold themselves to high standards, which has enabled successful collaboration. Upon joining the engineering board, they have augmented resources to help execute the platform.
Thanks to Blink22, the company expedited the delivery of their key projects and accelerated the integration of new payment methods. The team's flexibility, agility, and structured way of working made the process seamless.
Sami LoualiFormer EVP, Jumia Group
They delivered everything perfectly on time, and their response rate was exceptional — usually within minutes through any channel of communication. What impressed us most was their commitment and highly competent team. Everything was perfect.
The communication has been exceptional. We have worked with other teams in the past, and Blink has been far superior. They meet deadlines, communicate well, and are kind and easy to work with!
Rex DuvalCo-Founder & CEO, Nookly
The quality of the product was a testament to how well the team works, it was such a short period of time but they were able to achieve amazing results. The team is very agile, punctual and extremely professional.
Mariam Al MarriFounder, Boom
What we run it on
Monitoring
Sentry · Grafana · CloudWatch · Uptime checks
Cloud
AWS · Azure · GCP · DigitalOcean
Delivery
GitHub Actions · Docker · Kubernetes
Stuff you'd normally have to email us about
Yes. We keep the app compatible with new iOS and Android releases, including the adjustments an OS change forces, security updates, and the minor compatibility fixes that arrive with them.
Yes, and often. We start with a takeover phase — learning the system, documenting it, and fixing what is already broken — before committing to response times on it.
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Want to stop worrying about 2 AM?
Tell us what you're running. We'll tell you what it takes to keep it healthy.
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